May 31, 2023

Arrow Senior Living: Pioneering Innovation and Leadership in the Senior Living Industry 

Category: Senior Living

Author: Shannon Novak

Quote Images
“How do we flip things upside down, turn things around, make new formations?” Harris said. “It’s the silver lining from COVID.”

– Stephanie Harris, CEO Arrow Senior Living

In the face of unprecedented challenges, the senior living industry had to adapt and innovate. At the forefront of this transformation is Arrow Senior Living, whose leadership and innovative approach have set a new standard for the industry. This was evident at the recent 2023 Argentum Senior Living Executive Conference, where Arrow Senior Living CEO Stephanie Harris shared insights into the company’s journey through the pandemic and its forward-thinking strategies. 

McKnights: Tech, healthcare as value proposition among silver linings of pandemic for senior living, executives say 

The pandemic, as disruptive as it was, also presented opportunities for growth and innovation. As Harris explained, the crisis forced many organizations, including Arrow Senior Living, to re-evaluate their business models and adapt to new consumer and employee expectations. This process of adaptation and reinvention, she said, was a “silver lining from COVID.” 

One of the key areas of focus for Arrow Senior Living has been technology. Harris highlighted how technology is transforming everything the company does. For instance, the company organized a “hackathon” for employees, challenging teams to create innovative solutions to problems. The winning team developed an app, The Archer, that enhances residents’ experiences by allowing them to view schedules or menus and communicate with each other. This initiative technology underscores Arrow Senior Living’s commitment to fostering a culture of innovation and empowering its teams to drive change. 

Harris’ emphasis on innovation and adaptability extends beyond technology. She discussed the importance of hospitality, design, and innovation in attracting new residents to communities. Furthermore, she noted the increasing integration of healthcare into senior living, aligning with consumer expectations, and creating new revenue streams. This integration, she said, is “amazing” and offers opportunities for communities to partner with medical providers and establish valuable vendor relationships. 

The insights shared by Harris at the conference accentuate Arrow Senior Living’s commitment to leadership and innovation in the senior living industry. The company’s proactive approach to leveraging technology, fostering a culture of innovation, and integrating healthcare services positions make it a unique industry leader. 

In a rapidly evolving industry landscape, Arrow Senior Living’s forward-thinking strategies and strong leadership are not just beneficial for the company and its communities, but they also set a benchmark for the broader senior living industry. As the business navigates the post-pandemic world, the insights and strategies shared by Harris offer valuable lessons for other senior living providers. 

Saint Charles, Missouri-based Arrow Senior Living manages a portfolio of communities that offer varying levels of care, including independent living, assisted living, and memory care. Each and every senior living community supports residents by focusing on dignity, respect, and quality of life. The programs and amenities offered are selected to provide only the highest standard of quality and comfort.

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