Our Team

EXECUTIVE MANAGEMENT

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Stephanie R. Harris

Chief Executive Officer

Stephanie Harris, CEO and Principal, established Turnaround Solutions in 2005 while a student at St. Louis University School of Law and Arrow Senior Living in 2009.

Since then, Stephanie has quadrupled Arrow Senior Living’s footprint in the growing senior housing industry. In 2019 the company was nationally ranked as the 66th largest senior housing operator in the United States by Senior Housing Executive magazine. Arrow Senior Living currently manages more than $300 million in real estate assets with an additional $125 million under construction. The company also has more than 1,000 employees and operates 22 senior living communities with a combined capacity of approximately 2,000 residents in Missouri, Ohio, Illinois, Indiana, Iowa, and Florida. Additional communities are currently under development.

As a senior living industry trainer and CEO, Stephanie is a strong advocate for proactive sales techniques that include taking as much time as necessary to help prospective residents understand the value of moving to a senior living community. This approach also helps senior living communities be more effective in increasing length of stays by converting leads at an earlier point in the prospect’s health decline. She believes this proactive approach is much more effective than the current industry approach of generating leads from need-driven sources and trying to capture as much market share as possible, which leads to impatience with sales and prospect apprehension.

Prior to a career in senior housing, Stephanie spent several years with numerous congressional and statewide campaigns and worked on Capitol Hill as a policy advisor.

She earned a Juris Doctorate with an emphasis in Health Law from Saint Louis University School of Law, earning honors in Client Counseling and Employee Compensation and Benefits Planning. She earned her Bachelor of Arts from American University with honors in political science.

Thought Leadership

Stephanie is recognized as a thought leader in the senior housing industry for developing sales and management methods that transform low-performing, low-occupancy communities into 100 percent occupied in a matter of months. She is the author of “Turning Leads into Move-Ins,” a digital training guide for senior housing sales, as well as an active member of several industry-related organizations, a frequent speaker at conferences, and a mentor to senior living professionals.

Stephanie has not only remained ahead of the game in focusing on serving the middle-market senior living industry sector, but she is also dedicated to providing creative thinking and innovation combined with inspirational core values to ensure the highest level of resident satisfaction in independent living, assisted living, and memory care communities.

She has built a strong sales culture across the entire Arrow Senior Living organization based on encouragement and open recognition of individual achievements.

Under Stephanie’s leadership, Arrow Senior Living has also become an industry pioneer – using new and innovative technology to enhance quality assurance and provide a safer, more secure and healthier environment for older adults living in its communities. The technology is used for and includes:

  • Detecting and sending an automatic alert when a resident falls in his or her apartment. As a result, the resident doesn’t have to try to move to call for help, which can cause more extensive injuries
  • Predictive analytics for vital signs ranging from respiratory issues to chest pain
  • Detecting subtle changes in a resident’s mobility so proactive intervention, such as providing therapy, can be offered to help avert a crisis
  • Digital tableside dining program that helps residents adhere to dietary guidelines prescribed by their personal physician

In addition to proactively prolonging residents’ good health, the technology makes it possible for staff to respond faster when a resident needs help. As a result, residents enjoy a better quality of life and Arrow Senior Living communities are able to operate more cost-effectively and deliver more value to residents and their families.

From her commitment to delivering maximum value for the under-developed middle-market segment to her focus on incorporating cutting-edge tools, such as predictive analytics technologies, Stephanie Harris is an innovator and leader.  She understands the industry can’t just keep raising rents.

Her vision for the future of the senior living industry encompasses everything from addressing the shortage of quality healthcare workers to shifting strategies to focus on helping prospective residents who might choose to remain in their homes to understand and appreciate the value of moving into a senior living community before experiencing a critical decline in their health and abilities. The future depends on how the industry as a whole is operating and what it’s doing to increase length of stay.

As Stephanie stated earlier this year in an interview with the St. Louis Business Journal, “What I really enjoy about our company is that we are a magnet for technology because we’re a little quirky and a little counter-culture. Our whole purpose is to make senior living cool.”

Community Service & Recognition

Stephanie’s volunteer community service involvement is focused on seniors and veterans. She has served on the Young Ambassador’s Committee and played an active role in major fundraising events for the Alzheimer’s Association. In addition, she is a frequent speaker on financial assistance and benefits available to aging veterans and supports Adopt-a-Family and Veterans programs across five states where Arrow Senior Living operates. Stephanie recently was honored as one of 19 women across the country for the inaugural class of the “Women of Distinction Hall of Honor” by McKnight’s Long-Term Care News and as a “Top 40 Under 40” professional by the St. Louis Business Journal.

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Amanda Tweten

Chief Operating Officer

Amanda Tweten joined Turnaround Solutions in 2007 as Director of Marketing and Outreach and was later named Chief Operating Officer. Tweten is known as chief recruiter and team builder for the company. She is responsible for day-to-day operations and is committed to driving teams to success. Tweten has led the financial and business operations of the company for the past five years. Prior to joining Turnaround Solutions, Tweten specialized in healthcare marketing and print media in Missouri. She spent nearly a decade with the Springfield News-Leader, Freeman Health Services in Joplin, the Joplin Globe and her hometown newspaper and radio station in Nevada, MO. She is a graduate of Missouri Southern State University in Joplin, where she studied Communications and Political Science.

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William Marshall III

Chief Financial Officer

Prior to joining Arrow Senior Living Management, Will served as a CPA for nine years in private practice. Earlier in his career he was a staff accountant with the St. Patrick Center in downtown St. Louis. He earned his Bachelor of Science in accounting and business management from Missouri State University.

In addition to Will’s broad experience in accounting, audit, review, compilations and non-traditional engagements, his background with unions, healthcare, local governments and other industries is strategically aligned with Arrow’s plans for continued expansion.

Will and his family reside in St. Louis.

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Cassie Tweten

Chief Sales Officer

Cassie Tweten joined Turnaround Solutions, the parent company of Arrow Senior Living Management, in 2003. Throughout her time with Arrow Senior Living, she has served in a variety of capacities, including Sales & Marketing, Administration, and Resident Services. Her love of facts and figures, as well as her ruthless ambitions for harmony and peace, prompted her promotions to VP of Sales in 2019 and Chief Sales Officer in 2021.

Prior to working with Arrow, Cassie has worked in sales and operations in the fashion and lumber industries. She earned her Bachelor of Arts from Missouri State University where she studied Theatre Performance and Marketing.

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Sarah Klebolt

General Counsel

Sarah joined Arrow Senior Living Management in August 2021 after working over five years with Arrow as outside counsel. In her role as General Counsel she is responsible for overseeing all of Arrow’s legal functions, including risk management, employment, contracts, litigation and corporate compliance. Prior to joining Arrow, Sarah was in private practice for more than 13 years. Sarah started her career in King & Spalding’s Washington D.C. office where she focused her practice in antitrust litigation and internal investigations. In 2012, Sarah moved back home to St. Louis where she joined Carmody MacDonald P.C and later became a Principal of the firm. During her time at Carmody, Sarah focused her practice on business litigation and employment law.

Sarah earned her Juris Doctor from Saint Louis University School of Law and graduated magna cum laude from University of Missouri St. Louis.

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Paul Karseras Sr.

Chairman of the Board Emeritus

Sales & Marketing

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Rob Bequette

Managing Director of Regional Sales – MO Market

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Paisli DiRuzza

Managing Director of Regional Sales – OH Market

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Jason Palmer

Regional Director of Sales

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Bailey Brasdovich

Regional Director of Sales

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Deborah Spero

Regional Director of Sales

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Dustin Shumaker

Regional Director of Sales

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Abigail Stone

Regional Director of Sales

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Todd Bettey-Donelson

Regional Sales Coordinator

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Ken Duff

Arrow Senior Living Director

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Shaleene Tyus

Regional Sales Coordinators

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Betsy Baker

Regional Sales Coordinator

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Amber Wimberly

Regional Sales Coordinator

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Katie Bangert

Regional Sales Coordinator

Marketing

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Hollie Walker

Vice President of Marketing

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Nicole Rozsa

Managing Director of Marketing

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Gregory Dierlam

Managing Director of Marketing

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Brandon Schleeter

Creative Director

Internal Marketing

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Shannon Novak

Managing Director of Internal Marketing

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Aaron Nieson

Creative Project Coordinator

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Charlie Johnson

Creative Project Coordinator

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Lenny Hernandez

The Face of Arrow

Arrow Senior Living Management

3333 Rue Royale

St. Charles, MO 63301

Arrow Senior Living serves and employs individuals of all faiths, regardless of race, color, gender, sexual orientation, national origin, age or handicap, except as limited by state and federal law.