RESPONDING TO THE COVID-19 VIRUS
From the first reports of the Coronavirus (COVID-19) entering the United States, Arrow Senior Living has been working to ensure that communities are prepared to respond diligently and appropriately. Our number one concern is the health and safety of our residents, staff, and guests.
Arrow communities have pulled together to address concerns in all service areas and have taken the necessary steps to ensure that we are continuing to provide high-quality services to residents. Please visit the Staying Active section for more information on our events and view our video releases for additional information from our service leads. For the latest text and video updates on policies, procedures, and community changes, please visit our Latest Updates page.
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PHASED REINTEGRATION PLAN
We are all anxious to emerge from the COVID-19 pandemic. Learn more about when and how Arrow communities are planning to open while staying as safe as possible.
Check back weekly for updates!
Latest Updates
Arrow Senior Living leaders across the nation are posting updates on events, policies, control procedures, and more.
Staying Active
Maintaining excellence in all of our services has been a primary concern as staff and residents come up with new and unique ways to experience events & entertainment!
#ARROWSTRONG
We think the special phrase coined by one of Arrow’s Business Office Directors has extraordinary meaning and are reaching out to support employees in special ways.
Letters to Residents & Families
In The News
Several local news stations have covered Arrow community responses to the COVID-19 crisis.
FAQ’s
While answers are subject to change in the rapidly evolving situation, we wanted to provide a source for the most common questions we have received.
JOIN US FOR EVENTS
The COVID-19 social distancing has had a devastating effect on already limited social interaction for all of us – but seniors with already limited contact outside of home are especially effected. We want to extend an invitation to all residents, family members, and seniors in our neighborhoods to join us on our virtual events to help ease the isolation. Senior living may have great food, excellent services, and caring staff – but the real secret is having a supportive social community to participate in the joy of life and living!
Check out our event calendar and join us today!
DINING DURING COVID-19
Each Arrow community strives to continually innovate and raise the standard for restaurant dining in senior living. Over the past year or so, we have even begun to name the restaurants, fully branding them with local cuisine and flair.
We are proud of the immediate and consistent steps the executive chefs have taken to completely shift their programs to room service delivery for hundreds of residents – especially as they focus on maintaining quality, consistency, and choice.
Click on the button below to view a sample ROOM SERVICE menu
Communicating with a loved one
FaceTime calls can be made to connect with your loved one in person.
Communicate via Facebook Live or Facebook Messenger.
Connect to larger events as a group with Zoom Conferencing.
LEARN HOW TO USE ZOOM
Visit our Zoom guide for information walking you through how to set up the service and more on the reasons we are using Zoom to connect residents for events and entertainment!
Measures Taken
Arrow Senior Living is diligently monitoring local, state, and federal information sources as updates are released. At this time we are finding that information is being updated as frequently as every 30 minutes. We are coordinating our action as-needed and are holding standing coordination meetings several times per day with nationwide team members. Our intent for all decisions is to act from an overabundance of caution and ensure we are taking all necessary precautions.
If a confirmed case were to occur:
If a confirmed case were to occur, we would continue to act in full compliance with the CDC, local, and state health authorities. We would follow the guidelines of the CDC recommendations for confirmed cases in healthcare settings; those guidelines include steps to minimize chances for exposure, adhering to personal protection protocols and managing visitor access.
Residents
- Additional in-house and professional cleaning/disinfection procedures
- Implement resident face mask procedures
- All sponsored outings and group visits canceled until further notice
- Increase in virtual in-community events
- Implement hallway dining program
- Mandatory self-quarantine and social distancing
- Residents restricted from leaving community and policies instituted limiting re-entry
- Institute procedures for residents testing positive or presumed positive to limit exposure
- Informative letters have been sent and communication is increased and ongoing
- Memory Care residents receive daily temperature checks, increased guided hand hygiene, and social distancing efforts
Resident Families
- Regular updates through social media
- Informative letters have been sent and communication is increased and ongoing
- Expanding virtual interaction opportunities with Zoom app
Thank you to families for the extraordinarily positive response, communication, and warm wishes. There has been a welcome surge in closed Facebook group participation.
Employees
- #ARROWSTRONG campaign to promote solidarity and camaraderie as a thank you for the dedication and hard work of all Arrow team members
- COVID-19 specific protocols distributed
- Institute new payroll incentives for all employees, including differential pay opportunities
- “On-Demand” payroll option for all employees
- Institute policy and training for personal protective equipment
- Mandatory uniform cleaning procedures
- “Knock and Announce” procedures
- “Zone” staffing process
- Restrictions on outside employment
- Hiring “Universal Support Partner” positions
- Updating best practices and communicating changes daily
Regulatory Authorities
- Arrow Senior Living exempt from Families First Coronavirus Response Act
- Monitoring state and federal projections daily
- Up-to-date screening policies
- Implement infection control precautions per local or state law or regulation
- Compliance across all communities with the most stringent health regulations that any of the states we operate in require
- Arrow’s clinical team is continually monitoring updates from:
- Center for Disease Control
- State public health authorities
- Local public health authorities
Community & Public
- Weekly Town Hall meetings hosted by CEO Stephanie Harris
- Coronavirus website updates
- Entrance to the community limited to essential personnel and services until further notice
- All essential visitors undergo health screenings before entering the community
- Community events have been rolled out and are constantly evolving to include a greater variety and frequency
- Residents are being encouraged to participate in events via Zoom meetings
- Encouraging social distancing in all public spaces
Vendors
- Check-in at the front door to undergo a health screening before entrance is permitted
- Communication of safety requirements and policies
- Limiting to only essential supplies
Informational Materials
Hand Washing Fact Sheet
Stop The Spread of Germs
COVID-19 Symptoms
CDC Resources
We are carefully monitoring CDC information and resources as well as local, county, state, and other federal sources. Below are CDC resources for your review to understand COVID-19 and the current steps being taken.