From the first reports of the Coronavirus (COVID-19) entering the United States, Arrow Senior Living has been working to ensure that communities are prepared to respond diligently and appropriately. Our number one concern is the health and safety of our residents, staff, and guests.
Arrow communities have pulled together to address concerns in all service areas and have taken the necessary steps to ensure that we are continuing to provide high-quality services to residents.
We understand that there are many questions, concerns, and objections to the COVID-19 vaccine. Learn more about the vaccine and have those questions answered here!
Answering questions about the COVID-19 VACCINENow that the vaccines are being administered throughout Arrow communities, we are pleased to announce that re-opening policies will be taking effect!
Any community that has a 70% combined immunization rate among residents, with two weeks having passed since achievement of that inoculation rate, has been free of positive COVID-19 cases for 14 days, and is in a county in which the community is located is below a 10% positivity rate will be able to enjoy the following:
Visitation
The community encourages visitations and will maintain proper screening and infection control policies, based off current community and government guidelines.
All visitors are required to follow current screening policies and enter through the main entrance designated for screening. All visits in assisted living and memory care common areas must be scheduled. Scheduled visitation in independent living is preferred, but not required.
Visits within the resident apartment are allowed. Visitors, including essential visitors and compassionate care visitors, should take the most direct path to and from the apartment they are visiting and refrain from congregating in common areas.
If the community has any active COVID-19 cases diagnosed (employees or residents) within the past 14-day period, additional infection control measures may be required.
Visitation for children of any age is allowed. Children five years of age or older will be required to wear proper PPE. PPE for children under five years of age is suggested, but not required.
For residents in a shared apartment, visits may take place within the apartment as long as both residents consent. If a resident objects to a visit being held within the apartment, the scheduled visit should take place in the designated common area.
Masks
All employees and visitors are REQUIRED to wear masks, whether vaccinated or not.
Residents are not required to wear masks, though it is recommended for vaccinated residents and STRONGLY recommended for unvaccinated residents.
Dining
Dining rooms may reopen to 100% capacity.
Limited guest meals will be available between the hours of 8 a.m. and 6 p.m. All visitors wishing to join a resident for a meal must place a reservation 48 hours in advance. The total number of a resident’s party may not exceed four individuals and all must remain at the same table. Residents and guests exceeding four in their party, but no more than eight, will be seated in the private dining room.
*For states with dining room restrictions, guests may dine with residents in their apartments. The room delivery charge will be reduced by 50 percent for these meals.
Guest Suite
Visitors who would like to book a guest suite must observe regular visitor screening protocols in order to gain admittance to the community.
Entertainment
Group events and entertainers will be allowed within the community. For communities without the 70 percent immunization rate, outdoor entertainment may be scheduled. Entertainers who have not been vaccinated shall remain behind a Plexiglas divider.
Outdoor Events
Social distancing guidelines should be followed for all outdoor events. Masks are required during outdoor events where non-vaccinated residents or guests are in attendance.
Transportation
For outings where any residents in attendance are not vaccinated, the bus may operate at 75 percent capacity. Masks must be worn at all times.
Outings where all residents are vaccinated may operate at 100 percent capacity. Masks will not be required for residents.
Arrow Senior Living is diligently monitoring local, state, and federal information sources as guidance and updates are released by Public Health authorities. We are coordinating our action as-needed and are holding standing coordination meetings with team members nationwide. All decisions are weighed carefully in an attempt to balance safety with least necessary restrictions. Where there is a lack of clarity as to the best decision we ordinarily favor actions taken from an overabundance of caution in an attempt to ensure that if we are erring it is on the side of caution so as to prevent the spread of infection to the degree possible.
At present, all residents and employees have had the opportunity to be vaccinated, with a majority of Arrow-managed properties averaging a 70 percent or higher immunization rate.
For Arrow-managed communities that are free of known positive COVID-19 cases and where the county is below a 10 percent positivity rate, restrictions have been lifted in the following ways:
If a confirmed case were to occur:
If a confirmed case were to occur, we would continue to act in full compliance with current guidance as published by the CDC, state, and local health authorities. We would follow the guidelines of the CDC recommendations for confirmed cases in healthcare settings unless state or local guidance is more stringent; those guidelines include steps to minimize chances for exposure, adhering to personal protection protocols and managing visitor access.
Residents
Resident Families
Thank you to families for the extraordinarily positive response, communication, and warm wishes. There has been a welcome surge in closed Facebook group participation.
Employees
Regulatory Authorities
Community & Public
Vendors
The COVID-19 social distancing has had a devastating effect on already limited social interaction for all of us – but seniors with already limited contact outside of home are especially effected. We want to extend an invitation to all residents, family members, and seniors in our neighborhoods to join us on our virtual events to help ease the isolation. Senior living may have great food, excellent services, and caring staff – but the real secret is having a supportive social community to participate in the joy of life and living!
Virtual Calendar for January 17 – January 21Visit our Zoom guide for information walking you through how to set up the service and more on the reasons we are using Zoom to connect residents for events and entertainment!
