From the first reports of the Coronavirus (COVID-19) entering the United States, Arrow Senior Living has been working to ensure that communities are prepared to respond diligently and appropriately. Our number one concern is the health and safety of our residents, staff, and guests.

Arrow communities have pulled together to address concerns in all service areas and have taken the necessary steps to ensure that we are continuing to provide high-quality services to residents. Please visit the Staying Active section for more information on our events and view our video releases for additional information from our service leads. For the latest text and video updates on policies, procedures, and community changes, please visit our Latest Updates page.

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PHASED REINTEGRATION PLAN

We are all anxious to emerge from the COVID-19 pandemic. Learn more about when and how Arrow communities are planning to open while staying as safe as possible.

Check back weekly for updates!
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Staying Active

Maintaining excellence in all of our services has been a primary concern as staff and residents come up with new and unique ways to experience events & entertainment!

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#ARROWSTRONG

We think the special phrase coined by one of Arrow’s Business Office Directors has extraordinary meaning and are reaching out to support employees in special ways.

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Letters to Residents & Families

May 6, 2020 – Letter to Residents and Families

Phased Reintegration Plan

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In The News

Several local news stations have covered Arrow community responses to the COVID-19 crisis.

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FAQ’s

While answers are subject to change in the rapidly evolving situation, we wanted to provide a source for the most common questions we have received.

Measures Taken

Arrow Senior Living is diligently monitoring local, state, and federal information sources as updates are released. At this time we are finding that information is being updated as frequently as every 30 minutes. We are coordinating our action as-needed and are holding standing coordination meetings several times per day with nationwide team members. Our intent for all decisions is to act from an overabundance of caution and ensure we are taking all necessary precautions.

If a confirmed case were to occur:

If a confirmed case were to occur, we would continue to act in full compliance with the CDC, local, and state health authorities. We would follow the guidelines of the CDC recommendations for confirmed cases in healthcare settings; those guidelines include steps to minimize chances for exposure, adhering to personal protection protocols and managing visitor access.

Residents

  • Additional in-house and professional cleaning/disinfection procedures
  • Implement resident face mask procedures
  • All sponsored outings and group visits canceled until further notice
  • Increase in virtual in-community events
  • Implement hallway dining program
  • Mandatory self-quarantine and social distancing
  • Residents restricted from leaving community and policies instituted limiting re-entry
  • Institute procedures for residents testing positive or presumed positive to limit exposure
  • Informative letters have been sent and communication is increased and ongoing
  • Memory Care residents receive daily temperature checks, increased guided hand hygiene, and social distancing efforts

Resident Families

  • Regular updates through social media
  • Informative letters have been sent and communication is increased and ongoing
  • Expanding virtual interaction opportunities with Zoom app

Thank you to families for the extraordinarily positive response, communication, and warm wishes. There has been a welcome surge in closed Facebook group participation.

Employees

  • #ARROWSTRONG campaign to promote solidarity and camaraderie as a thank you for the dedication and hard work of all Arrow team members
  • COVID-19 specific protocols distributed
  • Institute new payroll incentives for all employees, including differential pay opportunities
  • “On-Demand” payroll option for all employees
  • Institute policy and training for personal protective equipment
  • Mandatory uniform cleaning procedures
  • “Knock and Announce” procedures
  • “Zone” staffing process
  • Restrictions on outside employment
  • Hiring “Universal Support Partner” positions
  • Updating best practices and communicating changes daily

Regulatory Authorities

  • Arrow Senior Living exempt from Families First Coronavirus Response Act
  • Monitoring state and federal projections daily
  • Up-to-date screening policies
  • Implement infection control precautions per local or state law or regulation
  • Compliance across all communities with the most stringent health regulations that any of the states we operate in require
  • Arrow’s clinical team is continually monitoring updates from:
  • Center for Disease Control
  • State public health authorities
  • Local public health authorities

Community & Public

  • Weekly Town Hall meetings hosted by CEO Stephanie Harris
  • Coronavirus website updates
  • Entrance to the community limited to essential personnel and services until further notice
  • All essential visitors undergo health screenings before entering the community
  • Community events have been rolled out and are constantly evolving to include a greater variety and frequency
  • Residents are being encouraged to participate in events via Zoom meetings
  • Encouraging social distancing in all public spaces

Vendors

  • Check-in at the front door to undergo a health screening before entrance is permitted
  • Communication of safety requirements and policies
  • Limiting to only essential supplies