Our Team

EXECUTIVE MANAGEMENT

Stephanie R. Harris

Chief Executive Officer

Stephanie Harris, CEO and Principal, established Turnaround Solutions in 2005 while a student at St. Louis University School of Law and Arrow Senior Living in 2009.

Since then, Stephanie has quadrupled Arrow Senior Living’s footprint in the growing senior housing industry. In 2023 the company was nationally ranked as the 46th largest senior housing operator in the United States by Senior Housing Executive magazine. Arrow Senior Living currently manages more than $1.75 billion in real estate assets. The company also has more than 1,900 employees and operates 37 senior living communities across Missouri, Ohio, Kansas, Illinois, Iowa, and Arkansas. Additional communities are currently under development.

As a senior living industry trainer and CEO, Stephanie is a strong advocate for proactive sales techniques that include taking as much time as necessary to help prospective residents understand the value of moving to a senior living community. This approach also helps senior living communities be more effective in increasing length of stays by converting leads at an earlier point in the prospect’s health decline. She believes this proactive approach is much more effective than the current industry approach of generating leads from need-driven sources and trying to capture as much market share as possible, which leads to impatience with sales and prospect apprehension.

Prior to a career in senior housing, Stephanie spent several years with numerous congressional and statewide campaigns and worked on Capitol Hill as a policy advisor.

She earned a Juris Doctorate with an emphasis in Health Law from Saint Louis University School of Law, earning honors in Client Counseling and Employee Compensation and Benefits Planning. She earned her Bachelor of Arts from American University with honors in political science.

Thought Leadership

Stephanie is recognized as a thought leader in the senior housing industry for developing sales and management methods that transform low-performing, low-occupancy communities into 100 percent occupied in a matter of months. She is the author of “Turning Leads into Move-Ins,” a digital training guide for senior housing sales, as well as an active member of several industry-related organizations, a frequent speaker at conferences, and a mentor to senior living professionals.

Stephanie has not only remained ahead of the game in focusing on serving the middle-market senior living industry sector, but she is also dedicated to providing creative thinking and innovation combined with inspirational core values to ensure the highest level of resident satisfaction in independent living, assisted living, and memory care communities.

She has built a strong sales culture across the entire Arrow Senior Living organization based on encouragement and open recognition of individual achievements.

Under Stephanie’s leadership, Arrow Senior Living has also become an industry pioneer – using new and innovative technology to enhance quality assurance and provide a safer, more secure and healthier environment for older adults living in its communities. The technology is used for and includes:

Detecting and sending an automatic alert when a resident falls in his or her apartment. As a result, the resident doesn’t have to try to move to call for help, which can cause more extensive injuries
Predictive analytics for vital signs ranging from respiratory issues to chest pain
Detecting subtle changes in a resident’s mobility so proactive intervention, such as providing therapy, can be offered to help avert a crisis
Digital tableside dining program that helps residents adhere to dietary guidelines prescribed by their personal physician

In addition to proactively prolonging residents’ good health, the technology makes it possible for staff to respond faster when a resident needs help. As a result, residents enjoy a better quality of life and Arrow Senior Living communities are able to operate more cost-effectively and deliver more value to residents and their families.

From her commitment to delivering maximum value for the under-developed middle-market segment to her focus on incorporating cutting-edge tools, such as predictive analytics technologies, Stephanie Harris is an innovator and leader. She understands the industry can’t just keep raising rents.

Her vision for the future of the senior living industry encompasses everything from addressing the shortage of quality healthcare workers to shifting strategies to focus on helping prospective residents who might choose to remain in their homes to understand and appreciate the value of moving into a senior living community before experiencing a critical decline in their health and abilities. The future depends on how the industry as a whole is operating and what it’s doing to increase length of stay.

As Stephanie stated earlier this year in an interview with the St. Louis Business Journal, “What I really enjoy about our company is that we are a magnet for technology because we’re a little quirky and a little counter-culture. Our whole purpose is to make senior living cool.”

Community Service & Recognition

Stephanie’s volunteer community service involvement is focused on seniors and veterans. She has served on the Young Ambassador’s Committee and played an active role in major fundraising events for the Alzheimer’s Association. In addition, she is a frequent speaker on financial assistance and benefits available to aging veterans and supports Adopt-a-Family and Veterans programs across five states where Arrow Senior Living operates. Stephanie was honored as one of 19 women across the country for the inaugural class of the “Women of Distinction Hall of Honor” by McKnight’s Long-Term Care News and as a “Top 40 Under 40” professional by the St. Louis Business Journal.

Amanda Tweten

Chief Operating Officer

Amanda Tweten joined Turnaround Solutions in 2007 as Director of Marketing and Outreach. She was later named Chief Operating Officer of Arrow Senior Living, St. Charles, Missouri, which was established in 2009. Tweten is known as chief recruiter and team builder for the company. She is responsible for day-to-day operations and is committed to driving teams to success. Tweten has led the financial and business operations of the company for the past ten years. Prior to joining Turnaround Solutions, Tweten specialized in healthcare marketing and print media in Missouri. She spent nearly a decade with the Springfield News-Leader, Freeman Health Services in Joplin, the Joplin Globe and her hometown newspaper and radio station in Nevada, MO. She is an alumnus of Cottey College, graduating in 2000. She is also a graduate of Missouri Southern State University in Joplin, where she studied Communications and Political Science.

William Marshall III

Chief Financial Officer

Prior to joining Arrow Senior Living Management, Will served as a CPA for nine years in private practice. Earlier in his career he was a staff accountant with the St. Patrick Center in downtown St. Louis. He earned his Bachelor of Science in accounting and business management from Missouri State University.

In addition to Will’s broad experience in accounting, audit, review, compilations and non-traditional engagements, his background with unions, healthcare, local governments and other industries is strategically aligned with Arrow’s plans for continued expansion.

Will and his family reside in St. Louis.

Cassie Tweten

Chief Sales Officer

Cassie Tweten joined Turnaround Solutions, the parent company of Arrow Senior Living Management, in 2003. Throughout her time with Arrow Senior Living, she has served in a variety of capacities, including Sales & Marketing, Administration, and Resident Services. Her love of facts and figures, as well as her ruthless ambitions for harmony and peace, prompted her promotions to VP of Sales in 2019 and Chief Sales Officer in 2021.

Prior to working with Arrow, Cassie has worked in sales and operations in the fashion and lumber industries. She earned her Bachelor of Arts from Missouri State University where she studied Theatre Performance and Marketing.

Sarah Klebolt

Chief Legal and Administrative Officer

Sarah joined Arrow Senior Living Management in August 2021 after working over five years with Arrow as outside counsel. In her role as Chief Legal and Administrative Officer, she is responsible for the strategic leadership and oversight of all legal, regulatory, and compliance matters. With a deep commitment to organizational integrity and operational excellence, Sarah leads the development and implementation of risk management frameworks, corporate policies, and internal procedures to ensure alignment with evolving legal standards and industry best practices.

As a key advisor within the C-Suite, Sarah plays an integral role in shaping executive decision-making, offering legal and strategic counsel on complex issues that impact the company’s growth and reputation. She also acts as a critical liaison between the company’s service areas and its most significant vendor and partner relationships, ensuring clear communication, contractual alignment, and regulatory compliance.

In addition to their corporate responsibilities, Sarah represents the organization in discussions with federal and state legislative bodies, advocating for policies that support both the company and the broader industry’s interests. Sarah also serves as a trusted point of contact for clients on legal and compliance matters, reinforcing the company’s commitment to transparency and ethical operations.

Prior to joining Arrow, Sarah was in private practice for more than 13 years. Sarah started her career in King & Spalding’s Washington D.C. office where she focused her practice in antitrust litigation and internal investigations. In 2012, Sarah moved back home to St. Louis where she joined Carmody MacDonald P.C and later became a Principal of the firm. During her time at Carmody, Sarah focused her practice on business litigation and employment law.

Sarah earned her Juris Doctor from Saint Louis University School of Law and graduated magna cum laude from University of Missouri St. Louis.

Paul Karseras Sr.

Chairman of the Board Emeritus

Sales

Rob Bequette

Managing Director of Sales

Core Value: I solve problems and my answer is always yes

Fun Fact: My favorite cheese is string, I love casinos, and my choice of super power would be to know everyone’s business.

Paisli DiRuzza

Managing Director of Sales

Core Value: I believe acts of kindness can drive change in the world

Fun Fact: I love spending time with the people who make me happiest, and my grandma has influenced my love for senior living.

Bailey Brasdovich

Regional Director of Sales

Core Value: I defend the dignity of others

Fun Fact: I love to make people laugh and fall in love with Senior Living.

Betsy Baker

Regional Director of Sales

Core Value: Be fascinated, not frustrated

Fun Fact: I need dogs: pictures, pets, and puppy kisses! My favorite color is lime green, and I enjoy naps.

Amber Wimberly

Regional Director of Sales

Core Value: I understand transparency builds trust

Fun Fact: I would make a great detective. Purple is my favorite color, and I really enjoy dancing.

Abigail Stone

Regional Sales Coordinator

Core Value: I believe acts of kindness can drive change in the world

Fun Fact: I’m a pool shark that hates snakes, but I love sushi, pepper jack cheese, and painting.

Coby Roark

Regional Sales Coordinator

Core Value: Be fascinated, not frustrated

Fun Fact: I’m a life-long soccer player, video gamer, and quesadilla lover. You’ll never catch me near the ocean though!

Shaleene Tyus

Engagement Specialist

Core Value: I believe in the power of a chuckle

Fun Fact: My grandmother, who was one of my greatest influences, introduced me to senior living through volunteering with Meals on Wheels.

Kathryn Ploeger

Engagement Specialist

Core Value: I believe acts of kindness can drive change in the world

Fun Fact: I’ve been skydiving, love adventure, hot yoga, and hiking with friends. My favorite cheese is honey goat.

Laura Hogya

Engagement Specialist

Core Value: I believe acts of kindness can drive change in the world

Fun Fact: I was born in Lithuania and influenced by my mother. I am a great dancer who loves eating tacos.

Annie Hoover

Engagement Specialist

Core Value: I believe acts of kindness can drive change in the world

Fun Fact: I married my high school sweetheart. I could eat pizza daily, and interior design comes naturally to me.

Kelsee Klein

Engagement Specialist

Tayte Moore

Arrow Senior Living Director

Core Value: I understand transparency builds trust

Fun Fact: My perfect day involves Italian cuisine, creating music, and spreading positivity.

Kelly Voss

Arrow Senior Living Director

Katie Crespo

Arrow Senior Living Director

Core Value: Be fascinated, not frustrated

Fun Fact: I’m a very dedicated person, influenced by my large family. I enjoy cooking and crafting, and love sushi, but not raw.

Justin Stewart

Arrow Senior Living Director

Core Value: I understand that transparency builds trust

Fun Fact: Sports, Italian food, and meaningful work with great people are what keep me energized every day.

Resident Experience

Kayla Barlow

Vice President of Resident Experience

Core Value: I believe in the power of a chuckle

Fun Fact: I have an infectious optimism and have been told I am the human embodiment of glitter.

Katarina Vrhovac

Resident Experience Director

Core Value: I believe in the power of a chuckle

Fun Fact: Born in Croatia, I speak both English and Croatian. I love hiking and eating pasta.

Elizabeth "Libby" Keislar, Resident Experience Coordinator at Arrow Senior Living, smiles in front of a stone wall wearing glasses and a navy polka dot blouse.

Elizabeth Keislar

Lead Resident Experience Coordinator

Core Value: I understand that transparency builds trust

Fun Fact: I love spending time with my family, watching movies, listening to music, and the color purple!

Heather Maxon

Resident Experience Coordinator

Core Value: I believe in the power of a chuckle

Fun Fact: I’m a big K-State fan who loves purple, getting lost in a good book, and never saying no to chocolate.

Danyelle Little

Resident Experience Coordinator

Core Value: I consistently and firmly advocate for fairness

Fun Fact: I’ve seen “Dirty Dancing” over 100 times! My kids inspire me, and I love stuffed chicken and aged cheddar.

Brittney Rains

Resident Experience Coordinator

Core Value: I believe acts of kindness can drive change in the world

Fun Fact: Connection is my compass, kindness is my strategy, and teamwork is where the magic happens.

Austin Marsh

Resident Experience Coordinator

Core Value: Be fascinated, not frustrated

Fun Fact: Passionate about cooking, I’m a proud collector of Starbucks tumblers and a sucker for all things purple!

Leah Gallas

Arrow Resident Services Director

Core Value: I understand that transparency builds trust

Fun Fact: I love my cat, dog, Taylor Swift, and Christmas. When it comes to eating, my choices are Mediterranean food and sushi.

Marketing

Shannon Novak

Senior Managing Director of Marketing

Core Value: I believe acts of kindness drive change in the world

Fun Fact: I hate ketchup and have a deep fear of stairs without risers.

Nicole Rozsa

Managing Director of Marketing

Core Value: I believe acts of kindness can drive change in the world

Fun Fact: I’m obsessed with the color purple, and I can whistle like a bird.

Gregory Dierlam

Creative Director

Core Value: I believe in the power of a chuckle

Fun Fact: My fear of heights and bears doesn’t affect my love of Mexican food and sarcasm.

Rachel Sheehan

Creative Director

Core Value: I consistently and firmly advocate for fairness

Fun Fact: Above all, I believe everyone should feel valued for who they are.

Aaron Nieson

Visual Media Director

Core Value: I believe in the power of a chuckle

Fun Fact: Creative writing is my hidden talent, and Michael Crichton has been my greatest influence in life.

Hailey McGatha

Creative Project Coordinator

Lacy Praiswater

Creative Project Coordinator

Sarah Varner

Creative Designer

Lenny Hernandez

The Face of Arrow

Core Value: I believe in the power of a chuckle

Fun Fact: My influences are comedies, my family, and pepper jack cheese. Also, I’m weirdly athletic.

EXECUTIVE MANAGEMENT

Sales

Resident Experience

Marketing

The Vision Team

Compliance Team

Integration

Internal Operations

Accounting

Payroll

Recruitment

Wellness

Memory Care

Plant Operations

Information Technology

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